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| Customer Service Representative II | | Compare |
| Alternate job titles: Customer Care Representative II | Customer Service and Support Representative II |
| Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to... view job details |
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| Customer Service Trainer II | | Compare |
| Alternate job titles: Customer Service Representative Coach II | Customer Service Trainer II - Call Center |
| Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing... view job details |
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| Customer Service Representative I | | Compare |
| Alternate job titles: Customer Care Representative I | Customer Service and Support Representative I |
| Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a... view job details |
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| Customer Service Representative III | | Compare |
| Alternate job titles: Customer Care Representative III | Customer Service and Support Representative III |
| Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or... view job details |
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| Customer Service Representative IV | | Compare |
| Alternate job titles: Customer Care Representative IV | Customer Service and Support Representative IV |
| Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or... view job details |
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| Technical Customer Support Representative II | | Compare |
| Alternate job titles: Technical Client Support Representative II | Technical Customer Support Representative - Tier 2 |
| Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and... view job details |
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| Retail Store Customer Service Representative | | Compare |
| Alternate job titles: Retail Customer Experience Representative | Retail Customer Satisfaction Representative |
| Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Typically requires a high school diploma. Typically reports to a supervisor. Works... view job details |
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| Customer Service Supervisor | | Compare |
| Alternate job titles: Customer Care Supervisor | Customer Service and Support Supervisor |
| Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and... view job details |
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| Customer Service Manager | | Compare |
| Alternate job titles: Customer Care Manager | Customer Support Services Manager |
| Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and... view job details |
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| Customer Service Trainer I | | Compare |
| Alternate job titles: Customer Service Representative Coach I | Customer Service Trainer I - Call Center |
| Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing... view job details |
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| Customer Service Trainer III | | Compare |
| Alternate job titles: Customer Service Representative Coach III | Customer Service Trainer III - Call Center |
| Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing... view job details |
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| Customer Service Director | | Compare |
| Alternate job titles: Customer Care Director | Customer Support Services Director |
| Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes... view job details |
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| Customer Service Team Leader | | Compare |
| Alternate job titles: Customer Care Team Leader | Customer Service and Support Team Leader |
| Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the... view job details |
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| Customer Retention Representative III | | Compare |
| Alternate job titles: At Risk Customer Support Representative III | Customer Service/Retention Representative, Senior |
| Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves.... view job details |
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| Contact Center Representative II - Inbound | | Compare |
| Alternate job titles: Call Center Representative II - Inbound | Inbound Customer Resolution Specialist II | Inbound Customer Support and Service Agent II |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services,... view job details |
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