Customer Service Representative I Job Description
The following is a full job description for Customer Service Representative I. Here are the requirements and responsibilities for Customer Service Representative I along with statistics. If after reading this page you determine that Customer Service Representative I is not the position you are looking for, you may want to try one of these similar titles:
Customer Service Trainer I
,
Customer Service Representative IV
,
Customer Service Representative III
,
Customer Service Representative II
,
Technical Customer Support Representative I
,
Customer Service Trainer III
,
Customer Service Trainer II
,
Customer Service Supervisor
,
Customer Service Manager
Requirements and Responsibilities For Customer Service Representative I
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
Also referred to as:
Customer Service Representative I, Customer Care Representative I, Customer Service and Support Representative I
Similar Jobs:
Customer Service Trainer I
,
Customer Service Representative IV
,
Customer Service Representative III
,
Customer Service Representative II
,
Technical Customer Support Representative I
,
Customer Service Trainer III
,
Customer Service Trainer II
,
Customer Service Supervisor
,
Customer Service Manager
Level of Education:
Customer Service Representative I Salaries with a High School Diploma or Technical Certificate
,
Customer Service Representative I Salaries with an Associate's Degree
,
Customer Service Representative I Salaries with a Bachelor's Degree
,
Customer Service Representative I Salaries with a Master's Degree or MBA
,
Customer Service Representative I Salaries with a JD, MD, PhD or Equivalent
Industries:
Aerospace & Defense
,
Biotechnology
,
Business Services
,
Chemicals
,
Construction
,
Edu., Gov't. & Nonprofit
,
Energy & Utilities
,
Financial Services
,
Healthcare
,
Hospitality & Leisure
,
Insurance
,
Internet
,
Media
,
MFG Durable
,
MFG Nondurable
,
Pharmaceuticals
,
Retail & Wholesale
,
Software & Networking
,
Telecom
,
Transportation