| Customer Service Manager Job Description |
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| The following is a full job description for Customer Service Manager. Here are the requirements and responsibilities for Customer Service Manager along with statistics. If after reading this page you determine that Customer Service Manager is not the position you are looking for, you may want to try one of these similar titles: Customer Service Senior Manager, Customer Service Supervisor, Customer Service Director, Technical Customer Support Manager, Customer Service Team Leader, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Customer Service Representative IV |
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| Requirements and Responsibilities For Customer Service Manager |
| Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Also referred to as: Customer Service Manager, Customer Care Manager, Customer Support Services Manager |
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| Similar Jobs: Customer Service Senior Manager, Customer Service Supervisor, Customer Service Director, Technical Customer Support Manager, Customer Service Team Leader, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Customer Service Representative IV |
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| Level of Education: Customer Service Manager Salaries with a Bachelor's Degree, Customer Service Manager Salaries with a Master's Degree or MBA, Customer Service Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
