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| Contact Center Quality Analyst III | | Compare |
| Alternate job titles: Call Center Quality Monitoring Analyst III | Contact Center Quality Assurance Analyst III | Contact Center Quality Assurance Auditor III |
| Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements... view job details |
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| Contact Center Quality Analyst I | | Compare |
| Alternate job titles: Call Center Quality Monitoring Analyst I | Contact Center Quality Assurance Analyst I | Contact Center Quality Assurance Auditor I |
| Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements... view job details |
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| Contact Center Quality Analyst II | | Compare |
| Alternate job titles: Call Center Quality Monitoring Analyst II | Contact Center Quality Assurance Analyst II | Contact Center Quality Assurance Auditor II |
| Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements... view job details |
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| Contact Center Senior Manager | | Compare |
| Alternate job titles: Call Center Operations Senior Manager |
| Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Inbound Contact Center Senior Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor, Sr. | Inbound Customer Support and Service Supervisor, Sr. |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Contact Center Director | | Compare |
| Alternate job titles: Call Center Operations Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| SVP of Contact Center Operations | | Compare |
| Alternate job titles: Head of Contact Center Operations | Top Call Center Executive |
| Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Contact Center Traffic and Scheduling Analyst III | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Analyst III | Customer Service Center Traffic and Scheduling Analyst III | Traffic Workforce Analyst III |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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| Contact Center Traffic and Scheduling Analyst II | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Analyst II | Customer Service Center Traffic and Scheduling Analyst II | Traffic Workforce Analyst II |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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| Outbound Contact Center Supervisor | | Compare |
| Alternate job titles: Outbound Call Center Supervisor | Outbound Sales Supervisor |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
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| HR Service Center Senior Supervisor | | Compare |
| Alternate job titles: HR Shared Services Senior Supervisor | Human Resources Service Center Senior Supervisor |
| Supervises a team of service center representatives that respond to employee inquiries regarding benefit programs, pay, and human resources policies. Responds to escalated issues and facilitates adequate resolutions. Monitors... view job details |
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| Contact Center Traffic and Scheduling Senior Assistant | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Senior Assistant | Contact Center Traffic and Scheduling Senior Coordinator | Customer Service Center Traffic and Scheduling Senior Assistant | Traffic Workforce Senior Assistant |
| Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing,... view job details |
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| Quality Assurance Senior Manager | | Compare |
| Alternate job titles: Product Quality Assurance Senior Manager | Senior Manager of Quality Assurance |
| Responsible for the implementation of policies and procedures to ensure adherence to production quality standards. Monitors and audits process, material, and product testing against established standards and conducts a continuous... view job details |
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| Contact Center Manager | | Compare |
| Alternate job titles: Call Center Operations Manager |
| Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Contact Center Traffic and Scheduling Supervisor | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Supervisor | Customer Service Center Traffic and Supervisor | Traffic Workforce Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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