Contact Center Traffic and Scheduling Analyst III Job Description
The following is a full job description for Contact Center Traffic and Scheduling Analyst III. Here are the requirements and responsibilities for Contact Center Traffic and Scheduling Analyst III along with statistics. If after reading this page you determine that Contact Center Traffic and Scheduling Analyst III is not the position you are looking for, you may want to try one of these similar titles: Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Analyst I, Contact Center Traffic and Scheduling Assistant, Contact Center Traffic and Scheduling Senior Assistant, Contact Center Scheduler I, Contact Center Director, Contact Center Manager
Requirements and Responsibilities For Contact Center Traffic and Scheduling Analyst III
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.
 
Also referred to as: Contact Center Traffic and Scheduling Analyst III, Call Center Traffic and Scheduling Analyst III, Customer Service Center Traffic and Scheduling Analyst III, Traffic Workforce Analyst III
Similar Jobs:  Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Analyst I, Contact Center Traffic and Scheduling Assistant, Contact Center Traffic and Scheduling Senior Assistant, Contact Center Scheduler I, Contact Center Director, Contact Center Manager
Level of Education:  Contact Center Traffic and Scheduling Analyst III Salaries with a Bachelor's Degree, Contact Center Traffic and Scheduling Analyst III Salaries with a Master's Degree or MBA, Contact Center Traffic and Scheduling Analyst III Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation