| Technical Customer Support Representative I Job Description |
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| The following is a full job description for Technical Customer Support Representative I. Here are the requirements and responsibilities for Technical Customer Support Representative I along with statistics. If after reading this page you determine that Technical Customer Support Representative I is not the position you are looking for, you may want to try one of these similar titles: Technical Customer Support Representative III, Technical Customer Support Representative II, Technical Customer Support Specialist I, Technical Customer Support Specialist IV, Technical Customer Support Specialist III, Technical Customer Support Specialist II, Technical Customer Support Team Leader, Technical Customer Support Manager, Technical Customer Support Supervisor |
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| Requirements and Responsibilities For Technical Customer Support Representative I |
| Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
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| Also referred to as: Technical Customer Support Representative I, Technical Client Support Representative I, Technical Customer Support Representative - Tier 1 |
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| Similar Jobs: Technical Customer Support Representative III, Technical Customer Support Representative II, Technical Customer Support Specialist I, Technical Customer Support Specialist IV, Technical Customer Support Specialist III, Technical Customer Support Specialist II, Technical Customer Support Team Leader, Technical Customer Support Manager, Technical Customer Support Supervisor |
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| Level of Education: Technical Customer Support Representative I Salaries with No Diploma, Technical Customer Support Representative I Salaries with a High School Diploma or Technical Certificate, Technical Customer Support Representative I Salaries with an Associate's Degree, Technical Customer Support Representative I Salaries with a Bachelor's Degree, Technical Customer Support Representative I Salaries with a Master's Degree or MBA, Technical Customer Support Representative I Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
