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| Contact Center Representative I - Inbound |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services,... view job details |
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| Alternate job titles: Call Center Representative I - Inbound , Inbound Customer Resolution Specialist I , Inbound Customer Support and Service Agent I |
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| Contact Center Representative II - Inbound |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services,... view job details |
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| Alternate job titles: Call Center Representative II - Inbound , Inbound Customer Resolution Specialist II , Inbound Customer Support and Service Agent II |
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| Contact Center Representative III - Inbound |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services,... view job details |
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| Alternate job titles: Call Center Representative III - Inbound , Inbound Customer Resolution Specialist III , Inbound Customer Support and Service Agent III |
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| Inbound Contact Center Manager |
| Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details |
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| Alternate job titles: Inbound Call Center Manager , Inbound Customer Support and Service Manager |
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| Inbound Contact Center Supervisor |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Alternate job titles: Inbound Call Center Supervisor , Inbound Customer Support and Service Supervisor |
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| Contact Center Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Alternate job titles: Call Center Operations Director |
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| Contact Center Manager |
| Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Alternate job titles: Call Center Operations Manager |
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| Contact Center Quality Analyst |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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| Alternate job titles: Call Center Agent Quality Monitoring Analyst , Contact Center Planning and Monitoring Analyst |
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| Contact Center Quality Analyst, Sr. |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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| Alternate job titles: Call Center Agent Quality Monitoring Senior Analyst , Contact Center Planning and Monitoring Senior Analyst |
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| Contact Center Representative I |
| Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services... view job details |
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| Alternate job titles: Call Center Sales Representative I , Entry Call Center Inside Sales Representative , Inbound/Outbound Sales Agent I , Telemarketing Representative I |
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