| Help Desk Manager Job Description |
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| The following is a full job description for Help Desk Manager. Here are the requirements and responsibilities for Help Desk Manager along with statistics. If after reading this page you determine that Help Desk Manager is not the position you are looking for, you may want to try one of these similar titles: Help Desk Senior Manager, Help Desk Supervisor, Help Desk Director, Help Desk Senior Supervisor, Help Desk Support Specialist II, Help Desk Support Specialist III, Help Desk Support Specialist I, Front Desk Manager, Help Desk Support Specialist IV |
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| Requirements and Responsibilities For Help Desk Manager |
| Manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Also referred to as: IT Help Desk Manager, IT Service Desk Manager, IT Support Desk Manager, User Support Help Desk Manager |
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| Similar Jobs: Help Desk Senior Manager, Help Desk Supervisor, Help Desk Director, Help Desk Senior Supervisor, Help Desk Support Specialist II, Help Desk Support Specialist III, Help Desk Support Specialist I, Front Desk Manager, Help Desk Support Specialist IV |
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| Level of Education: Help Desk Manager Salaries with a Bachelor's Degree, Help Desk Manager Salaries with a Master's Degree or MBA, Help Desk Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
