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| Contact Center Senior Manager | | Compare |
| Alternate job titles: Call Center Operations Senior Manager |
| Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Contact Center Manager | | Compare |
| Alternate job titles: Call Center Operations Manager |
| Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Contact Center Traffic and Scheduling Manager | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Manager | Customer Service Center Traffic and Scheduling Manager | Traffic Workforce Manager |
| Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details |
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| Contact Center Director | | Compare |
| Alternate job titles: Call Center Operations Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Inbound Contact Center Manager | | Compare |
| Alternate job titles: Inbound Call Center Manager | Inbound Customer Support and Service Manager |
| Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details |
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| SVP of Contact Center Operations | | Compare |
| Alternate job titles: Head of Contact Center Operations | Top Call Center Executive |
| Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Inbound Contact Center Senior Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor, Sr. | Inbound Customer Support and Service Supervisor, Sr. |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Contact Center Quality Analyst III | | Compare |
| Alternate job titles: Call Center Quality Monitoring Analyst III | Contact Center Quality Assurance Analyst III | Contact Center Quality Assurance Auditor III |
| Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements... view job details |
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| Contact Center Quality Analyst I | | Compare |
| Alternate job titles: Call Center Quality Monitoring Analyst I | Contact Center Quality Assurance Analyst I | Contact Center Quality Assurance Auditor I |
| Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements... view job details |
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| Contact Center Quality Analyst II | | Compare |
| Alternate job titles: Call Center Quality Monitoring Analyst II | Contact Center Quality Assurance Analyst II | Contact Center Quality Assurance Auditor II |
| Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements... view job details |
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| Quality Assurance Senior Manager | | Compare |
| Alternate job titles: Product Quality Assurance Senior Manager | Senior Manager of Quality Assurance |
| Responsible for the implementation of policies and procedures to ensure adherence to production quality standards. Monitors and audits process, material, and product testing against established standards and conducts a continuous... view job details |
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| Quality Control Senior Manager | | Compare |
| Alternate job titles: QC Senior Manager | Quality Control Inspections Senior Manager |
| Manages the inspection and testing of materials, parts, and products to ensure adherence to established quality standards. Proposes corrective actions to improve compliance with quality specifications. Recommends new or improved... view job details |
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| Contact Center Scheduler I | | Compare |
| Alternate job titles: Call Center Scheduler I | Contact Center Forecasting and Resourcing Analyst I | Contact Center Metrics Analyst I | Customer Service Center Scheduler I | Workforce Management Analyst I |
| Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes... view job details |
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| Inbound Contact Center Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor | Inbound Customer Support and Service Supervisor |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Contact Center Traffic and Scheduling Supervisor | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Supervisor | Customer Service Center Traffic and Supervisor | Traffic Workforce Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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