Client Service Specialist II Job Description
The following is a full job description for Client Service Specialist II. Here are the requirements and responsibilities for Client Service Specialist II along with statistics. If after reading this page you determine that Client Service Specialist II is not the position you are looking for, you may want to try one of these similar titles: Client Service Specialist IV, Client Service Specialist I, Client Service Specialist III, Client/Server Programmer II, Implementation Specialist II, Technical Customer Support Specialist II, Shop Service Technician II, Customer Service Trainer II, Field Service Technician II
Requirements and Responsibilities For Client Service Specialist II
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.
 
Also referred to as: Client Service Specialist II, Client Care Specialist II, Client Service and Support Specialist II
Similar Jobs:  Client Service Specialist IV, Client Service Specialist I, Client Service Specialist III, Client/Server Programmer II, Implementation Specialist II, Technical Customer Support Specialist II, Shop Service Technician II, Customer Service Trainer II, Field Service Technician II
Level of Education:  Client Service Specialist II Salaries with No Diploma, Client Service Specialist II Salaries with a High School Diploma or Technical Certificate, Client Service Specialist II Salaries with an Associate's Degree, Client Service Specialist II Salaries with a Bachelor's Degree, Client Service Specialist II Salaries with a Master's Degree or MBA, Client Service Specialist II Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation